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How Can We Help?
Shipping, returns, privacy and accounts — plain answers, no fine print.
Shipping & Delivery
Orders leave our Roanoke workshop within 2–3 working days, tracked and insured. US standard delivery takes 3–5 working days and is free on orders over $150 (otherwise $6.95). Express 2-day options appear at checkout.
International delivery is available to most countries and calculated live at checkout, duties included where supported. Every piece travels in a cotton dust bag inside recyclable, plastic-free packaging. If your parcel arrives damaged, photograph the box and email hello@rivetwoodleather.com within 7 days and we will make it right.
Return / Exchange
Unworn pieces in original condition can be returned or exchanged within 60 days of delivery — no questions, no restocking fees. To start one, email hello@rivetwoodleather.com with your order number and we will send a prepaid US label within a day.
Refunds land 3–5 working days after your return reaches the bench, to your original payment method. Exchanges ship free both ways. Monogrammed and made-to-order pieces are final sale unless faulty — and faulty is always on us, forever, under our lifetime repair promise.
Privacy Policy
We collect only what an order needs: your name, contact details, delivery address and payment information (processed securely by our payment provider — card numbers never touch our servers). Order emails carry tracking and care notes; marketing emails only arrive if you opt in, and every one carries an unsubscribe link.
We never sell or rent personal data. Analytics are aggregate and anonymous. To see, correct or delete your data, email hello@rivetwoodleather.com and we will respond within 30 days.
Login & Lost Password
Rivetwood checkout works as a guest — no account or password required, and order updates arrive by email. If you created an optional account at checkout and can't get in, use the password-reset link on the sign-in page, or email hello@rivetwoodleather.com from your order address and we will reset it manually within one working day.
For anything an account can't solve — a repair, an exchange, a lost parcel — contact the workshop directly. A maker replies, not a bot.